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The Customer Bill of Rights
1.) A Customer has the Right to courteous treatment by the QuantumStep’s representatives at all times.
2.) A Customer has the Right to the full attention of their QuantumStep representative during each and every transaction.
3.) A Customer has the Right to fast and accurate information about QuantumStep products, services or the status of their order.
4.) A Customer has a Right to have his or her expectations met with a QuantumStep product or service of the quality represented before the purchase.
5.) A Customer has the Right to complain when the product or service does not meet those expectations - and the right to a prompt remedy when the product or service is at fault.
6.) A Customer has the Right to expect knowledgeability, resourcefulness, problem solving ability, concern and results from the QuantumStep personnel assigned to his or her account.
7.) A Customer has the Right to expect responsiveness and follow-though in emergencies and special situations.
8.) A Customer has the Right to the benefits of teamwork of all QuantumStep staff that he or she deals with - without buck passing, finger pointing or run-arounds.
9.) A Customer has the Right to care, accuracy and attention to detail in filling his or her orders for QuantumStep services and/or products.
10.) A Customer has the Right to appreciation from those at QuantumStep with whom he or she does business - Appreciation both for the business already given and for the business to be given in the future, so long as this Customer Bill of Rights continues to be observed.
We take Customer Service seriously at QuantumStep. You can find out for yourself by giving us a call at 410.349.1616.
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